Jobs in Fox%20Chapel, Pennsylvania

Dynamic Environment

Baker

Market District Fox Chapel, PA

Job Summary "Our Bakery Team Leader manages the entire bakery team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance to design the best birthday cake and arrange the yummiest platters for their parties Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success. " Job Description Experience Required: Retail work experience or Store Leader recommendation Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e. g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record Education Desired: High school diploma or equivalent Certification or Licensing Required: Varies by department Lifting Requirement: Up to 50 pounds Travel Required: None Age Requirement: At least 18 years of age Job Responsibilities Your principal, main, major or most important duty includes one or some combination of the following tasks: 1. interview, select and train Team Members; 2. direct the work of Team Members; 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status; 4. handle Team Member issues including, but not limited to complaints; 5. discipline Team Members; 6. plan the work; 7. distribute or assign the work among Team Members; 8. provide for the safety and security of Team Members or the store; 9. manage the budget for your department or location; 10. manage inventory for your department or location; or 11. monitor or implement compliance measures Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset Nurture an environment of inclusion and diversity, giving each Team Member a voice. Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products. Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests. Make innovative plans and suggestions to improve our business. Review and analyze both stores financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. " About Us At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Immediate Start

Bakery Team Leader

Market District Fox Chapel, PA

Job Summary "Our Bakery Team Leader manages the entire bakery team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance to design the best birthday cake and arrange the yummiest platters for their parties Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success. " Job Description Experience Required: Retail work experience or Store Leader recommendation Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e. g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record Education Desired: High school diploma or equivalent Certification or Licensing Required: Varies by department Lifting Requirement: Up to 50 pounds Travel Required: None Age Requirement: At least 18 years of age Job Responsibilities Your principal, main, major or most important duty includes one or some combination of the following tasks: 1. interview, select and train Team Members; 2. direct the work of Team Members; 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status; 4. handle Team Member issues including, but not limited to complaints; 5. discipline Team Members; 6. plan the work; 7. distribute or assign the work among Team Members; 8. provide for the safety and security of Team Members or the store; 9. manage the budget for your department or location; 10. manage inventory for your department or location; or 11. monitor or implement compliance measures Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset Nurture an environment of inclusion and diversity, giving each Team Member a voice. Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products. Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests. Make innovative plans and suggestions to improve our business. Review and analyze both stores financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. " About Us At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Quick Apply

Bakery Supervisor

Market District Fox Chapel, PA

Job Summary "Our Bakery Team Leader manages the entire bakery team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance to design the best birthday cake and arrange the yummiest platters for their parties Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success. " Job Description Experience Required: Retail work experience or Store Leader recommendation Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e. g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record Education Desired: High school diploma or equivalent Certification or Licensing Required: Varies by department Lifting Requirement: Up to 50 pounds Travel Required: None Age Requirement: At least 18 years of age Job Responsibilities Your principal, main, major or most important duty includes one or some combination of the following tasks: 1. interview, select and train Team Members; 2. direct the work of Team Members; 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status; 4. handle Team Member issues including, but not limited to complaints; 5. discipline Team Members; 6. plan the work; 7. distribute or assign the work among Team Members; 8. provide for the safety and security of Team Members or the store; 9. manage the budget for your department or location; 10. manage inventory for your department or location; or 11. monitor or implement compliance measures Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset Nurture an environment of inclusion and diversity, giving each Team Member a voice. Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products. Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests. Make innovative plans and suggestions to improve our business. Review and analyze both stores financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. " About Us At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Bakery Manager

Market District Fox Chapel, PA

Job Summary "Our Bakery Team Leader manages the entire bakery team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance to design the best birthday cake and arrange the yummiest platters for their parties Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success. " Job Description Experience Required: Retail work experience or Store Leader recommendation Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e. g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record Education Desired: High school diploma or equivalent Certification or Licensing Required: Varies by department Lifting Requirement: Up to 50 pounds Travel Required: None Age Requirement: At least 18 years of age Job Responsibilities Your principal, main, major or most important duty includes one or some combination of the following tasks: 1. interview, select and train Team Members; 2. direct the work of Team Members; 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status; 4. handle Team Member issues including, but not limited to complaints; 5. discipline Team Members; 6. plan the work; 7. distribute or assign the work among Team Members; 8. provide for the safety and security of Team Members or the store; 9. manage the budget for your department or location; 10. manage inventory for your department or location; or 11. monitor or implement compliance measures Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset Nurture an environment of inclusion and diversity, giving each Team Member a voice. Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products. Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests. Make innovative plans and suggestions to improve our business. Review and analyze both stores financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. " About Us At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Personal Injury Attorney

Tbwa Chiat/Day Inc Fox Chapel, Allegheny County

About Brandon J. Broderick, Attorney At Law: Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. Come join a team in a fast-paced environment, where the culture values Transparency, Accountability, Empowerment, Teamwork, Passion, Giving Back, Diversity, and Inclusion. At Brandon J Broderick, you will be provided with training, mentorship, a career path along with perks such as Summer Fridays, competitive benefits, a robust holiday schedule, and work-life balance ! We care deeply about our employees and our clients. Our commitment to these values ensures a supportive and inclusive environment where every team member can thrive and contribute to our collective success. Join us in making a difference and building a fulfilling career. We are seeking a highly experienced and motivated attorney with a strong background in personal injury law, particularly on the plaintiff side. This is an excellent opportunity to join our reputable law firm and make a significant impact in the field of personal injury litigation. The successful candidate must be licensed to practice law in Pennsylvania. Responsibilities: Manage a high volume of personal injury cases, ensuring exceptional client representation and satisfaction. Oversee all aspects of case management, including strategy development, negotiations, and trial preparation. Conduct legal research, draft pleadings, and handle complex motion practice. Collaborate with senior management on developing and implementing firm-wide strategies, goals, and initiatives. Monitor and analyze key performance indicators (KPI’s), utilizing data to drive decision-making and improve performance. Foster a positive and collaborative work environment, promoting teamwork, professional development, and a strong work ethic. Qualifications: Juris Doctor (J.D.) degree from an accredited law school and active Pennsylvania Bar license. Minimum of 10 years of experience practicing personal injury law with a focus on the plaintiff side. Proven track record of managing a high volume of cases and achieving successful outcomes. In-depth understanding of key performance indicators and reporting metrics within a legal setting. Excellent communication and negotiation skills, both written and verbal. Detail-oriented, organized, and able to prioritize multiple tasks effectively. Demonstrated ability to work collaboratively and foster a positive work environment. Compensation Range: $175,000 - $225,000 USD Benefits: We offer a competitive salary and comprehensive benefits package. Paid Time off Equal Opportunity Statement: Brandon J Broderick provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. No 3rd party recruitment firms. Apply for this job * indicates a required field #J-18808-Ljbffr

Healthcare Account Executive

A Place for Mom Fox Chapel, Allegheny County

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: Mission Over Me : We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things : We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team : We each own the outcome but can only achieve it as a team. Win The Right Way : We see organizational integrity as the foundation for how we operate. Embrace Change : We innovate and constantly evolve. Job Description Exciting opportunity to join the A Place for Mom team as an outside sales Healthcare Account Executive. You will be the face of A Place for Mom with the hospitals and skilled nursing facilities in your territory and the families being discharged from the facilities as we grow the business. You are responsible for driving lead generation and move-ins to communities from your book of accounts. You are hungry, excited to build relationships with healthcare professionals, and persistent in finding the most effective approaches to grow each account in order to help more families find the care they need. What You Will Do Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility. Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts. Maintain a portfolio of clients (social workers, case managers, and discharge planners) specifically in hospitals and skilled nursing centers within this open territory. Develop, own, and grow your book of accounts to increase referral volume in your territory. Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers. Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged. Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care. Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline. Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal. Qualifications Two or more years of outside sales experience as an individual contributor with exceptional prospecting and lead generation abilities. Knowledge of the Senior Living Industry. Hospital/skilled nursing facility sales experience. Proven track record of exceeding sales quotas and collaborating with other teams to do so. Must be relationship-driven with a strategic mindset. Successfully demonstrated experience in presenting to target customers and overcoming objections. Thrives in a fast-paced, change-infused, independent environment with a willingness to roll up your sleeves, test new processes, and get the job done. Hungry to learn and improve with a strong competitive approach. Ability to travel daily into the accounts in your territory during the 5-day business week (locally). Strong communication skills with both internal and external stakeholders at all levels. Technologically focused and proficient in Microsoft Office, Google Sheets, and a CRM (Salesforce preferred). Additional Information Schedule You will be in the field daily, working with your Regional Director to build your account plan each week to build, nurture, and grow your accounts to deliver on your monthly targets. Your time in the field will include scheduled presentations at accounts, calls, and impromptu drop-ins to meet with case managers, discharge planners, doctors, and the patients being discharged. Compensation On Target Earnings: $110,000-115,000+ (Uncapped). Health insurance. Vision Insurance. Paid Time Off. Additional Information All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . #J-18808-Ljbffr

Member Experience Representative

Goldfish Swim School Fox Chapel, Allegheny County

At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN! This job is perfect if you have experience in sales and customer service with a natural talent for making other peoples’ days brighter and if you’re someone who loves kids and is looking to have fun while being part of something bigger. What you’ll do here is going to mean something to so many families and make a difference in your community and in each child’s life. What will you be doing? As a Member Experience Representative, your skills, knowledge and your fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school that’s set up for success at every lesson. You’ll use phone, email, text, Salesforce and in-person communication to introduce families to our program and guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros! Initiating conversations with both new and returning families about our lessons, our schedule and our well-established and proven curriculum of water safety, swim and swim play skills. Conversations may include: Sharing knowledge and answering questions about our curriculum and student level placement Reviewing schedule openings and scheduling members into classes through our administrative system Walking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first day Using your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisors Building rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possible. Using sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understand. Using observation, conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessons. Using CRM software, such as Salesforce, to contact online inquiries and sharing the above-mentioned information. Making sure you and your team are set up for success by preparing class schedules and reviewing that day’s lessons for new, canceled or makeup students. Caring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every family that dives through our doors. What can we offer you? Competitive pay from $16-18 per hour with membership, sales and retention bonuses. 5-8 hour shifts that are the same days and times each week so you always know when you’re working. Thorough, paid training, both online and in person, so you feel well-equipped to succeed in your position. A fun and tropical environment that’s open all year round and is always 90 degrees and sunny. Recognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets. Free E&A ILTP (lifeguard, CPR & AED) certification. Support from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment. What will be expected of you? Ability to swim ; everyone on our team is lifeguard, CPR & AED certified. You’ll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the course. Physical requirements of the day-to-day position include standing, reaching, bending, typing and working from an upright (standing) desk. Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson times. Sales, retention or membership experience with a strong presence both answering phones and in person . Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail, Google Docs, Sheets, etc.). Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school. You must have communication skills to work not only with children, but with parents and team members as well. The ability to do quality work and represent Goldfish Swim School’s mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experience. Doing the right things, making the right decisions and treating people with integrity, compassion and trust. At Goldfish Swim School - Fox Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply! We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team! Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real employees are saying about Goldfish Swim School. Some of our most successful team members have worked in places like: Gym, Fitness and Recreation Center Spa, Hotel and Concierge roles Customer Success Manager, Customer Relations, sales and services team member or inside sales representative Front Desk, Administrative Assistant or Customer Service Representative Inside Sales Representative, Sales Representative or Call Center Representative Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we won’t ask you to fill in your entire work history - just attach your resume. Rate this job ad: https://forms.gle/8hcTdaRe1DLDsjrTA #J-18808-Ljbffr

Member Experience Representative $100 Training Bonus

Goldfish Swim School Fox Chapel, Allegheny County

Benefits: Signing bonus At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN! This job is perfect if you have experience in sales and customer service with a natural talent for making other peoples’ days brighter and if you’re someone who loves kids and is looking to have fun while being part of something bigger. What you’ll do here is going to mean something to so many families and make a difference in your community and in each child’s life. What will you be doing? As a Member Experience Representative, your skills, knowledge and your fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school that’s set up for success at every lesson. You’ll use phone, email, text, Salesforce and in-person communication to introduce families to our program and guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros! Initiating conversations with both new and returning families about our lessons, our schedule and our well-established and proven curriculum of water safety, swim and swimplay skills. Conversations may include: Sharing knowledge and answering questions about our curriculum and student level placement Reviewing schedule openings and scheduling members into classes through our administrative system Walking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first day Using your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisors Building rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possible Using sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understand Using observation, conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessons Using CRM software, such as Salesforce, to contact online inquiries and sharing the above-mentioned information Making sure you and your team are set up for success by preparing class schedules and reviewing that day’s lessons for new, canceled or makeup students Caring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every family that dives through our doors. What can we offer you? Competitive pay from $16-18 per hour with membership, sales and retention bonuses 5-8 hour shifts that are the same days and times each week so you always know when you’re working Thorough, paid training, both online and in person, so you feel well-equipped to succeed in your position A fun and tropical environment that’s open all year round and is always 90 degrees and sunny Recognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets. Free E&A ILTP (lifeguard, CPR & AED) certification Support from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment Bonus details: $100 bonus will be paid at 90 days of employment for candidates who are hired, onboarded, complete training and who complete the JEllis & Associates Certification by February 28th What will be expected of you? Ability to swim ; everyone on our team is lifeguard, CPR & AED certified. You’ll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the course. Physical requirements of the day-to-day position include standing, reaching, bending, typing and working from an upright (standing) desk. Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson times. Sales, retention or membership experience with a strong presence both answering phones and in person . Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail, Google Docs, Sheets, etc.) Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school. You must have communication skills to work not only with children, but with parents and team members as well. The ability to do quality work and represent Goldfish Swim School’s mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experience . Doing the right things, making the right decisions and treating people with integrity, compassion and trust . At Goldfish Swim School - Fox Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply! We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team! Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real employees are saying about Goldfish Swim School. Some of our most successful team members have worked in places like: Gym, Fitness and Recreation Center Spa, Hotel and Concierge roles Customer Success Manager, Customer Relations, sales and services team member or inside sales representative Front Desk, Administrative Assistant or Customer Service Representative Inside Sales Representative, Sales Representative or Call Center Representative Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we won’t ask you to fill in your entire work history - just attach your resume. Rate this job ad: https://forms.gle/8hcTdaRe1DLDsjrTA #J-18808-Ljbffr

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